Return & Refund Policy

Returns

You can request a return within 7–14 days of delivery if the product is unused, undamaged and in its original packaging with all accessories. Proof of purchase (order number or invoice) is required. Products marked "Refund: Not applicable" on the product page cannot be returned.

How to request a return

1. Sign in and open My orders, then choose the order and request a refund, or
2. Call +91-9602570026 or email auronaindustries@gmail.com with your order number.

Refunds

Once we receive and inspect the product, approved refunds are sent to the original payment method, usually within 7–10 working days. Shipping charges are non-refundable and a restocking fee may apply.

Damaged or wrong items

If a product arrives damaged or you received the wrong item, tell us within 48 hours of delivery with photos and we will replace it or refund you in full.

Warranty claims

Manufacturing defects after the return window are handled under warranty (LED lights 2 years, appliances 1–2 years). Contact support with your invoice.