Return & Refund Policy

At Aurona Lighting Industries, we are committed to delivering high-quality products and ensuring complete customer satisfaction. This Return & Refund Policy outlines the terms and conditions governing returns, replacements, and refunds for purchases made through our platform.

By placing an order with us, you agree to comply with the following policies. Please read them carefully before initiating a return or refund request.

  1. Eligibility for Returns & Replacements

1.1 General Return Policy

  • Returns or replacements must be requested within 15 days of product delivery.
  • To qualify for a return/replacement, the product must:
    • Be unused, undamaged, and in its original packaging (including all accessories, labels, and tags).
    • Be accompanied by a valid proof of purchase (Order ID/Invoice).
    • Fall under one of the following categories:
      • Defective or damaged upon arrival.
      • Incorrect item shipped.

1.2 Products Without Warranty

  • Eligible for return, refund, or replacement within 15 days of delivery.
  • Refunds are processed only after inspection and approval.
  • Return shipping costs may be covered by Aurona Lighting Industries only if the return is due to our error (wrong/damaged item).

1.3 Products with Warranty

  • Not eligible for refunds—only warranty-based replacements.
  • Covered under manufacturer warranty for defects arising during normal use.
  • Warranty claims require verification and product inspection.
  • Void if:
    • Product is misused, improperly installed, or tampered with.
    • Damage is due to accidents, water exposure, or unauthorized repairs.
  1. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products marked as “Final Sale” or “Non-Returnable”.
  • Items damaged due to:
    • Customer misuse, improper installation, or negligence.
    • Unauthorized modifications or repairs.
  1. How to Initiate a Return/Replacement

Step 1: Contact Customer Support

  • 📧Email: auronaindustries@gmail.com
  • 📞 Phone: +91-9602570026
  • Provide:
    • Order details (Order ID, Invoice)
    • Reason for return/replacement
    • Images/videos (if product is defective/damaged)

Step 2: Return Authorization & Shipping

  • Our team will verify eligibility and provide:
    • Return authorization number (RMA) (if applicable).
    • Return shipping instructions (pickup or self-ship).
  • Customer bears return shipping costs unless the return is due to our error.

Step 3: Inspection & Resolution

  • Upon receipt, we will inspect the product within 3-5 business days.
  • If approved:
    • Refund: Processed within 5-7 business days to the original payment method.
    • Replacement: Shipped within 3-5 business days (subject to stock availability).
  1. Refund Policy
  • Refunds are issued only after return inspection and approval.
  • Original shipping charges are non-refundable (unless the return is due to our error).
  • Refunds may take 5-7 business days to reflect in your account (varies by payment method).
  1. Warranty Claims
  • For warranty-covered defects, contact us within the warranty period.
  • Provide:
    • Proof of purchase.
    • Description of the issue.
    • Supporting images/videos.
  • We may require the product to be returned for inspection before replacement.
  1. Contact Us

For any questions regarding returns, refunds, or warranty claims:

  • 📧Email: auronaindustries@gmail.com
  • 📞 Phone: +91-9602570026
  • Business Hours: [Mon-Sat, 9 AM – 6 PM IST]

Note:

  • Aurona Lighting Industries reserves the right to modify this policy without prior notice.
  • Fraudulent returns will be rejected, and legal action may be taken if necessary.