Terms & Conditions

By using aurona.in (“Website,” “we,” or “us”), you agree to these Terms and Conditions (T&C), including our Shipping, Returns, Privacy, and Payment Policies. If you disagree, please refrain from using the Website.

Last Updated: 24.12.2024

General Terms

  • Eligibility: Users must be 18+ (or of legal age in their jurisdiction).
  • Modifications: We may update these Terms; changes take effect upon posting.
  • Account Responsibility: Keep login details secure. We may suspend accounts for fraud or violations.

Product & Pricing

  • Accuracy: Product images/descriptions are for reference; slight variations may occur.
  • Pricing Errors: We reserve the right to cancel orders with incorrect pricing.
  • Currency: All prices are in INR (or specified currency) and exclude taxes unless stated.

Orders & Payments

  • Order Process
  • Orders are confirmed only after payment validation.
  • We reserve the right to cancel orders due to stock unavailability or suspicious activity.
  • Payment Methods Accepted
  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • UPI (PhonePe, Google Pay, Paytm etc.)
  • Net Banking
  • Payment Security
  • All transactions are encrypted via PCI-DSS compliant gateways.
  • We do not store full credit card details on our servers.

Shipping Policy

  • Delivery Areas
  • Currently serving in India only.
  • International shipments if any, may incur customs duties (paid by the customer).
  • Shipping Timeframes
  • Standard Delivery: 3–7 business days (India) or according to availability of purchased item in stock.
  • Express Delivery: 1–3 business days (extra charges apply).
  • Tracking & Delays
  • Tracking numbers cannot be provided always as we do not have our own delivery channel.
  • Delays due to courier issues, weather, or customs are not our responsibility.

Intellectual Property

  • All Website content (logos, text, images) is owned by aurona.in.
  • Unauthorized use/copying may lead to legal action.

Limitation of Liability:

  • We are not liable for:
  • Delays due to couriers, natural disasters, or customs.
  • Minor product variations (colour, texture).
  • Indirect damages (lost profits, data breaches).

Governing Law & Disputes

  • Governed by laws of India.
  • Disputes will be resolved via mediation in Neem Ka Thana.

ADDRESS

Behind Shyam Mandir, Talab Road, Ward No-6, Neem Ka Thana, Rajasthan, PIN- 332706, India.

CONTACT US

+91-9602570026

EMAIL

support@aurona.in