Frequently Asked Questions (FAQ)

Products & Services:

What products does Aurona Lighting Industries manufacture?

Aurona Lighting Industries offers a wide range of premium LED lighting products and home appliances, including :

LED lighting products: LED bulbs, Tube lights, Concealed lights, Deep lights, Down lights, Surface lights, Street lights, Flood lights,

Home appliances: Water geysers, Immersion water heaters, Room Heaters, Ceiling Fans, Pedestal Fans, Table Fans etc

Are Aurona products certified?

Yes, all Aurona lighting products are ISO 9001:2015 certified, ensuring the highest standards in both manufacturing and performance.

Do you offer customized lighting solutions?

Yes, Aurona Lighting Industries provides customized LED lighting solutions tailored to meet specific customer requirements. For more information, please contact us at auronaindustries@gmail.com.

Are your products energy-efficient?

All Aurona LED lights are designed to be energy-efficient, delivering high-quality illumination while reducing electricity consumption. Our products help you save on energy costs and support a sustainable, greener environment.

Purchasing & Returns:

How can I purchase Aurona lighting products?

You can purchase Aurona's Premium Products through authorized Dealers, Retailers, Online Marketplaces or directly on our website at www.aurona.in. For assistance, contact us at +91-9602570026.

Can I return an Aurona product?

We accept returns on Aurona products within 7-14 days from the date of purchase, provided the product is unused and in its original condition. Proof of purchase is required. Please review our return and refund policy for further details.

What is Aurona's refund policy?

Refunds for Aurona products will be processed once the returned item is inspected and approved. Refunds are issued to the original payment method. Please note that shipping costs are non-refundable, and restocking fees may apply depending on the product’s condition.

Warranty & Maintenance:

What is the warranty period for Aurona products?

Aurona LED lights and home appliances typically come with a 2-year warranty for lighting products and 1-2 years for home appliances, depending on the item. Please refer to the product manual or contact customer support for more details.

What is covered under the warranty for Aurona products?

The warranty for Aurona lighting and appliance products covers manufacturing defects and malfunctions under normal use. It does not cover damage caused by misuse, accidents, or unauthorized repairs. Please refer to the specific warranty terms for more information.

How do I maintain my Aurona lighting and home appliances?

To maintain your Aurona LED lights and home appliances:

  • Clean lights regularly to prevent dust buildup.
  • Check wiring connections for safety.
  • Keep products dry and avoid excessive moisture exposure.
  • Follow the maintenance guidelines in the product manual for optimal performance.

Customer Support:

What should I do if I experience issues with my Aurona product?

If you experience issues with any Aurona LED lighting or home appliances, please contact customer service at auronaindustries@gmail.com or call +91-9602570026. We will provide troubleshooting steps or assist with repairs and replacements.

How can I contact Aurona Lighting Industries?

You can reach us through the following channels:

Instagram: @auronalightingindustry

Can I track the status of my return or refund request?

Yes, you can track your return or refund request by contacting our customer service team at auronaindustries@gmail.com or calling +91-9602570026. We will provide updates on the status of your request.

Careers & Partnerships:

How can I apply for a career at Aurona Lighting Industries?

To apply for a career at Aurona, visit our "Career With Us" page or send your updated resume and cover letter to auronaindustries@gmail.com. We offer various job opportunities within the lighting industry for passionate individuals.

What benefits can I expect when working at Aurona Lighting Industries?

At Aurona Lighting Industries, we offer:

  • Competitive compensation
  • Career growth opportunities
  • A collaborative work environment
  • Employee training programs
  • Performance-based incentives

A healthy work-life balance

Does Aurona offer internship or part-time opportunities?

Yes, we offer internship and part-time opportunities for students and professionals looking to gain experience in the lighting and appliance industry. Send your resume to auronaindustries@gmail.com for more details.

How can I become a distributor or partner with Aurona?

If you're interested in becoming a distributor or business partner with Aurona Lighting Industries, please visit our "Partner with Us" page or contact us at auronaindustries@gmail.com for more information.

What career opportunities are available at Aurona Lighting Industries?

At Aurona Lighting Industries, we offer a variety of career opportunities for different professional paths, including:

  • Sales Executives
  • Reseller Partner Program
  • Referral Program
  • Loyalty Program for Partners
  • Online Distributor Program
  • Affiliate Marketing Program
  • Custom Solutions Partnership

For detailed descriptions of each program and how to join, visit the Careers section on our website: staging.aurona.in.

Company Information:

Where is Aurona Lighting Industries located?

Our headquarters is located at:
Behind Shyam Mandir, Talab Road, Ward No-6, Neem Ka Thana, Rajasthan, PIN- 332706, India.

Does Aurona offer international shipping?

Currently, we offer domestic shipping across India. For international orders or inquiries, please contact us directly to explore available options.